At Heavenx, we aim to ensure your complete satisfaction with every digital product you purchase from our store. This Refund Policy outlines the conditions under which refunds may be issued for digital goods.
1. Digital Nature of Our Products
All Heavenx products are delivered electronically and can be downloaded immediately after purchase.
Because digital content cannot be “returned,” all sales are generally considered final once the download link is provided.
2. Eligibility for Refunds
Refunds may be granted at the discretion of Heavenx in the following cases:
Accidental duplicate purchases of the same product,
Corrupted or damaged files that cannot be replaced,
Technical issues on our end preventing product access or download,
Unauthorized or fraudulent transactions verified by our payment provider,
Refunds will not be issued for change-of-mind purchases, incompatibility issues, or failure to read product descriptions prior to purchase.
3. Requesting a Refund
To request a refund, contact our support team at https://discord.gg/heavenx within 7 days of purchase.
Include your order ID, purchase email, and a brief explanation of your issue.
Our team will review your request and evaluate wether you are eligible for a refund or not.
4. Replacement Files
In cases of missing or corrupted files, we will first attempt to provide a working replacement download link before issuing a refund.
Most file-related issues can be resolved quickly through our support team.
5. Chargebacks
Filing a chargeback without contacting Heavenx support first may result in account suspension or denial of access to future purchases.
We encourage all customers to reach out to our team for a quick and fair resolution.
6. Updates to This Policy
Heavenx may update or modify this Refund Policy at any time.
Any updates will be posted on this page, and the effective date will be revised accordingly.
Continued use of our website or products indicates your acceptance of the updated policy.
7. Contact Information
For any refund or billing inquiries, please contact us at:
Email: help@heavenx.com
Support Discord: https://discord.gg/heavenx
